Answers to your Questions
SHIPPING INFORMATION
What Shipping Methods Are Available?
All our orders are shipped vide reputed courier providers like Fedex, First Flight, Aramex, Delhivery, etc.
Do You Ship Internationally?
At the moment, we ship only within India. In case you are an international customer, pls. get in touch with us on info@atun.in and we will guide to the most convenient local retailer that you can order our products from.
How Long Will It Take To Get My Package?
We normally ship all orders within 3-4 business days after placing your order.
What if my order delivery is delayed/marked delivered but not received by me?
The order is normally delivered within 2-10 days from the day we dispatch the same and you are notified of its tracking details, depending on the location.
So if you do not receive your package within 10 days of dispatch, you are requested to raise a concern on our email ID info@atun.in or call us on the customer care no. +91 8447080644 (available Monday to Saturday between 10:00 a.m. to 6:00 p.m.).
If the order has been marked delivered but is not delivered to you, you are requested to raise the concern within 48 hours from the time the order has been marked delivered, on info@atun.in or call us on the customer care no. +91 8447080644 (available Monday to Saturday between 10:00 a.m. to 6:00 p.m.). Any further delay to this, shall not be entertained by the brand or the logistics partner.
PAYMENT INFORMATION
What Payment Methods Are Accepted?
We accept payments vide Credit/Debit Cards, Net Banking, Paytm and Wallets (like Freecharge, Airtel, UPI, etc.). You may also opt for Cash on Delivery facility.
ORDERS AND RETURNS
How Can I Cancel Or Change My Order?
Only orders that haven’t left our warehouse can be cancelled. To cancel an order, view the order details and tap cancel. Refund for the same will be made within 15 working days after deducting bank and shipping charges.
Do I need an account to place an order?
You may place your orders as a Guest as well but creating an account always comes handy as you do not have to add all your information every time you place an order.
How Do I Track My Order?
You may place your orders as a Guest as well but creating an account always comes handy as you do not have to add all your information every time you place an order.
Who should I to contact if I have any queries?
If you ever need any help with anything on our website, you may drop us an email on info@atun.in. Our Customer Center number is +91 8447080644, we are at your service from 10 AM to 6 PM; Monday to Saturday.
How Can I Exchange a Product?
- In case you want to exchange/return, kindly raise a request within the 15 days from date of delivery of your order. Please rest assured, we shall process it subject to usual quality inspection. Kindly note that the tags should be intact and product(s) should be unused.
- A customer’s reverse pickup request may take up to 7 days for processing. And up to 7 to 10 days for the returned product to reach us.
- A.T.U.N. refunds after returning and quality-checking goods. A.T.U.N. reserves the right to restrict or deny refunds for used or damaged products.
- We will not issue refunds for COD orders; instead, we will provide website credit in the form of vouchers redeemable on www.atun.in.Such vouchers will NOT have any Expiry limit.
- A.T.U.N. will issue refunds for Pre-paid orders within 15 days of receiving the cancellation request or returned merchandise, using the same customer’s purchase method.
The table below describes the return/exchange/cancellation policy, subject to the main Terms and Conditions, which may be amended from time to time, for use of this website for services provided by A.T.U.N. All Things Uber Nice, customers are advised to go through the Terms and Conditions available at https://www.atun.in/terms-conditions/
| RETURNS & EXCHANGE | APPLICABLE CONDITION | ACTION |
| APPAREL- EXCHANGE | Exchange due to (size and style issues) can be done within 15 days from the date of delivery for all online orders. Tags should be intact and product should be in an unused condition. In case for both Prepaid & Cash on Delivery orders, the reverse pickup will be done within 7 days post the intimation. Thereafter, once the package has been received and has duly passed the quality inspection, the customer will be given a coupon code worth the item amount that is being returned which can be redeemed on your next purchase on the website. NOTE- In case we receive used/damaged/lesser items, A.T.U.N. holds the right to limit/ignore the exchange amount. | YES |
| APPAREL- RETURN | Return due to (size and style issues) can be done within 15 days from the date of delivery for all online orders. Tags should be intact and product should be in an unused condition. In case of a Prepaid order, the reverse pickup will be done within 7 days post the intimation. Thereafter, once the package has been received and has duly passed the quality inspection, the refund will be credited in the source account within 15 days. In case of a Cash on Delivery order, the reverse pickup will be done within 7 days post the intimation. Thereafter, the customer will be given a coupon code worth the item amount that is being returned which can be redeemed on your next purchase on the website. NOTE- In case we receive used/damaged/lesser items, A.T.U.N. holds the right to limit/refuse the refund. | YES |
| JEWELLERY/ACCESSORIES- RETURN & EXCHANGE | Jewellery/Accessories are non-returnable and non-exchangeable | NO |
| FACE MASKS- RETURN & EXCHANGE | For hygiene reasons, face masks are non-returnable and non-exchangeable | NO |
| ALTERED/CUSTOMISED PRODUCTS | No exchanges or refunds will be made against garments which have been altered/customised by the customer. | NO |
| DAMAGED/INCORRECT PRODUCT | In an unlikely situation, if you have received a damaged/incorrect product by A.T.U.N., you are requested to intimate about the same within 48 hours from the time of delivery on info@atun.in along with screenshots. Rest assured, A.T.U.N. will provide you with the correct item at their cost. | YES |
| CANCELLATION | Orders can be cancelled only before shipment has been dispatched. After dispatch, the courier company will attempt the delivery of the order thrice, post which the merchandise is sent back to our warehouse. We can initiate a refund for Prepaid orders which may normally take up to 15 working days. However, the refund will be paid after deducting the shipping charge of INR 99 paid by the customer at the time of placing the order. In case for a Cash on Delivery order, A.T.U.N. holds the right to bar the customer from placing another cash on delivery order if the customer refuses to accept the order once. | YES |
| REVERSE PICKUP – SHIPPING COSTS | Costs of shipping are borne by the Company only for the first exchange request. Subsequent exchange requests do not carry any such adjustment. In case there are multiple exchanges, customer has to bear the subsequent costs of reverse pick and delivery i.e INR 200 ) “Multiple exchanges” refers to multiple requests for exchange of product(s) (even if the products were purchased in one single order). | YES |
